Xie Jialing, Instructor

Expert Introduction

 中国通信及金融业Service营销和督导管理实战派Expert
 Has worked in senior marketing management positions at multiple large multinational foreign enterprises including DRAXLER (China), Motorola (China), Singapore Junlian, Nippon Paint, etc.
 Formerly served as Director of Business Hall Division and Fixed Network Communications Division at a well-known enterprise management consulting company in Shenzhen
 Chief consultant, senior instructor, and special invited instructor for multiple training companies

Main Courses

Areas of Expertise: Customer Relationship / Service Marketing
Main Courses: Business Hall Operations Management, On-Site Management, Proactive Service Marketing, Experiential Marketing, Complaint Handling, Relationship Manager Service Marketing Skills, Corporate Customer Industry Applications, etc.

Partial Clients

2010 Bank of China Zhejiang Branch Lobby Manager Training (2 sessions), 2010 Industrial Bank Jinan Branch New Relationship Manager Marketing Skills Training, 2009 Bank of China Head Office National Lobby Manager Qualification Certification Training (2 sessions), 2009 Bank of China Guangdong Branch Outlet Manager Management Improvement Training (4 sessions), 2009 Bank of China Guangdong Branch Lobby Manager and Teller Service Marketing Training (1 session each), 2009 Bank of China Guangdong Huizhou Branch Outlet Manager Management Improvement (2 sessions) and Lobby Manager Training, 2009 Bank of China Inner Mongolia Branch Outlet Manager Management Improvement Training (5 sessions) and New Employee Etiquette Training, 2009 Bank of China Fujian Branch Outlet Manager Management Improvement Training, Xiamen Branch Lobby Manager Training, 2009 Bank of China Xinjiang (2 sessions), Hainan, Tianjin Branch Lobby Manager Comprehensive Skills Improvement Training, 2009 Bank of China Henan Branch Relationship Manager Marketing Capability Improvement Training, 2009 Bank of China Yangzhou Branch Outlet Manager Training, 2009 Industrial and Commercial Bank of China Hainan, Xinjiang (2 sessions each), Zhejiang Branch Lobby Manager Training, 2009 Industrial and Commercial Bank of China Yangzhou Branch Lobby Manager Comprehensive Skills Improvement Training, 2009 China Construction Bank Beijing Branch Relationship Manager Customer Consumption Psychology and Behavior Training, 2009 China Construction Bank Yunnan Branch Relationship Manager Phone Marketing Training, 2009 China Construction Bank Inner Mongolia Branch Lobby Manager On-Site Management and Marketing Skills Training, 2009 China Construction Bank Zhongshan Branch Assistant Lobby Manager Complaint Handling Skills Training, 2009 Agricultural Bank of China Hangzhou Binjiang Branch Professional Mindset and Service Marketing Skills Training, 2009 Bank of Communications Dalian Branch Wealth Management Manager Marketing Training, 2009 China Everbright Bank Tianjin Branch Corporate Trainer Training (Beginner, Intermediate), 2009 China Minsheng Bank Dalian Branch Business Manager Communication and Influence Training, 2009 Huishang Bank Ma'anshan Branch Lobby Manager Comprehensive Skills Improvement Training, 2009 Postal Savings Bank of China Sichuan Branch Branch President and Relationship Manager Marketing Skills Training

Teaching Characteristics

1、贴近Industry与窗口实际，激发学员共鸣；
2、案例教学，每一观点都对应多个案例；
3、互动演练，以丰富的情景演练Improve实战技能；
4、分层教学，针对不同层级人员各有Improve侧重；
5、模板分享，注重留给学员可借鉴应用的工作模。