Change Starts Here - Management Enhancement Boot Camp
All organizations tend toward a common goal - how to better serve and maintain customers who purchase the organization's services or products. If we cannot satisfy them, there is a risk of losing them!
In a fiercely competitive market, where products are highly homogeneous and methods such as price, quality, and even advertising have been adopted one after another, relying solely on economic capability, policy advantages, or technological leadership cannot achieve ultimate success. Ultimate success depends on enterprises effectively utilizing their internal human resources.
Managers in organizations, regardless of their departmental functions, need key leadership capabilities to ensure effective execution of organizational plans and goals. Through effective communication, motivation, and work guidance, every member of the organization works efficiently according to specifications, achieving the organization's expected performance.
Therefore, rapidly improving managers' comprehensive quality and performance, preventing competitors from taking advantage, and thereby improving marketing service efficiency and customer satisfaction, is a question that enterprises must consider when facing competition.
This course analyzes the world's most advanced management concepts and operational practices of excellent enterprises, providing practical suggestions and guidance for management, promoting more managers to enhance their skills, create enterprise value, and thus enable enterprises to remain invincible in market competition.
Quality and Capability Requirements for Bank Managers:
Self-Management: Skills in management roles and recognition, time management, stress management, meeting management, etc.;
Goal Management: Skills in goal setting, planning, execution, and control, etc.;
Team Management: Skills in team building, situational leadership, effective motivation, subordinate development, efficient communication, effective delegation, etc.
Personnel Management: Skills in talent selection, development, utilization, and retention, etc.
Training Methods: Thematic lectures, case review and analysis, situational interaction and simulation, behavioral testing and assessment, etc.
Course Benefits:
1. Enable managers to comprehensively and systematically learn the knowledge, skills, and cognitive concepts required for management, moving toward becoming professional managers
2. Learn effective communication skills, establish good workplace relationships, and accomplish tasks through efficient communication
3. Master humanized motivation methods, stimulate employees' work willingness, maintain employees' enthusiasm, and reduce negative work attitudes
4. Understand the importance of developing subordinates and master the skills of work instruction and development
5. Recognize the importance of teams and master how to build teams and conduct self-management
6. Understand methods of problem analysis and resolution to improve work performance
Target Audience: Managers with management responsibilities who need to improve their leadership
Course Content
Part I: Professionally Confident Career Positioning and Proactive Self-Management (2 days)
Part II: Step-by-Step Goal Management and Meeting Management (2 days)
Part III: Problem Analysis and Resolution (2 days)
Part IV: Effective Communication That Promotes Understanding (2 days)
Part V: Efficient Team Building and Management (1 day)
Part VI: Effective Motivation That Creates a Positive Atmosphere (2 days)
Part VII: Development Guidance and Coaching Technology for Improving Subordinate Behavior (2 days)
Part VIII: Effective Delegation That Promotes Growth (1 day)
Part IX: Effective Presentation and Demonstration Skills (2 days)
Part X: People Recognition and Utilization Skills That Understand Both Appearance and Heart (1 day)
Part I: Professionally Confident Career Positioning and Proactive Self-Management (2 days)
I. Manager's Role Recognition and Positioning
1. Case Analysis: Xiao Wang's Troubles
2. Supervisor's Role and Responsibilities
3. Essential Skills for Supervisors
II. Enhance Management Professional Awareness
1. Inherent Foundation of Professional Systems
2. Speech and Behavior Appropriate to One's Position
3. Team Cooperation and Sense of Responsibility
III. Proactive Self-Management - Mindset Determines Life
1. Becoming a Professional Professional
2. Management Required for Professionalism-—Concept (Thinking) Management
3. Attitude (Emotion) Management
4. Behavior (Results) Management
5. Self-Improvement Direction
IV. Break Through Self, Build a Positive Mindset - Effective Stress Management
1. Break through original concepts and establish new behavioral thinking habits
2. Establish a professional work mindset
3. Seven Mindsets for Happy Work
4. Change Psychological Suggestions
5、对压力说“不”，提高自我能力
6. Rosenthal Effect - The Impact of Psychological Suggestions on People
V. Time Management for Improved Efficiency
1. Principles of Time Management: From Reacting to Controlling
2. Time Management Matrix
A. Roles and Goals in Work
B. Do Important Things First
C. Effective Use of Peak Time
3. Efficient Time Management Methods
4. Goal and Task Tracking and Recording
5. Misconceptions About Time Use and Solutions
Part II: Step-by-Step Goal Management and Meeting Management (2 days)
Work is increasing and goals are getting higher. How to improve execution and enhance work performance?
I. Understanding Goal Management - The Role of Goal Management
2. What is Goal Management
3. Significance and Role of Goal Management
4. Self-Assessment
II. Step-by-Step Goal Setting, Planning, and Execution
1. Scientific PDCA Management Principle
2. SMART Goal Planning Setup
Exercise: Goal Setting, Master the SMART Principle
3. Layered Plan Execution
Case Study: How to Develop Work Plans
A. Explore Principles of Reasonable Allocation
B. Clear Goals (Standards) Assigned to Individuals
C. Arrange Scientific Work Plans
D. Set Work Progress and Priorities
E. Smooth Communication and Collaboration
F. Clear Reward and Punishment Management Mechanism
III. Foundation for Good Performance Assurance---Problem Discovery and Control
Situation Simulation: Have You Completed the Task?
1. Key Steps and Techniques for Goal Execution
A. Understand Direction and Priorities
B. Grasp Core and Key Points
C. Confirm Resources and Support
D. Timely Reporting and Improvement
2. Establish Management Mechanism - Immediate Follow-up and Support
3. Performance Management and Incentive Mechanism
IV. Efficient Meeting Management
1. Meeting Myths
2. Successful Meeting Preparation
A. Determine Goals and Themes
B. Set Agenda
C. Select Participants
D. Establish Decision-Making Rules
3. Conducting Meetings
A. Roles and Responsibilities
B. Facilitation and Guidance Skills
C. Time and Pace Control
D. Situation Control and Handling
E. Conflict and Resolution
4. Meeting Follow-up
A. Meeting Minutes
B. Follow-up Implementation
C. Evaluation and Improvement
5. Situation Simulation: Planning a Meeting
Part III: Problem Analysis and Innovative Resolution (2 days)
Every enterprise faces different problems in its development. Only by solving these problems can organizational performance goals be achieved. Solving these problems requires communication and cooperation to break down problems, recognize the true nature of problems, understand and verify the causes of events, develop reasonable decisions and alternative solutions, and ensure full implementation and continuous improvement of solutions. Only in this way can problems be truly solved and organizational performance continuously improved
一、如何通过“问题”思维，创造管理优势
1. [Activity] List Problems
2. How Do You Solve Problems?
3. Intuitive Thinking
4. Comparison of Rational Thinking and Direct Thinking
5. From Intuitive Judgment Thinking to Rational Process Thinking
6. Thinking Process for Problems - Complete Map of Advantage Thinking Technology
7. Characteristics of Rational Thinking
II. Situation Assessment (SAP) - Clarify Problems and Proactive Management
1. Multi-Event Situation Assessment
2. Complex Problem Breakdown
3. Prioritization of Multiple Problems
4. Distinguish Problem Types
5. Starting Point for Problem-Solving Thinking
III. Cause Analysis (CAP) - Find the Real Cause
1. Three Different Methods of Cause Analysis
2. 1P3C Method of Cause Analysis
3. Solve Practical Problems：运用四个“关键提问”，查找原因
IV. Creative Thinking (CTP) - Obtain New Solutions
1. Rational Innovation Steps
2. Reflect on the Problem-Solving Process
V. Decision Making (DMP) - The Most Suitable Solution
1. Understanding Decisions
2. FCAR Method for Decision Making
VI. Plan Analysis (PAP) - Master the Future with Success in Hand
1. “Plan Before Acting”
2. Steps of Plan Analysis - OPPB Method
3. Solve Practical Problems
Part IV: Effective Communication That Promotes Understanding (2 days)
Everyone forms their own unique style and corresponding behavioral patterns and value orientations due to different backgrounds in life, growth, and development, thus creating differences between people. It is precisely these differences that create communication gaps and barriers. How to avoid and reduce these misunderstandings and conflicts and improve communication effectiveness has become an urgent problem to solve in work and life.
I. What is Communication
Case: Why Communication Fails?
1. True Meaning of Communication
2. Why Does Communication Fail?
II. Understanding Communication
1. Communication Links
2. Classification of Communication
3. Levels of Communication
4. Communication Barriers
u Reasons for Poor Communication
u Elements of Effective Communication
III. Three Principles of Communication
1. Build Trust
2. Respect Differences
3. Win-Win Principle
IV. Know Yourself and Others, The Way of Communication - Humanized Communication Approach
(I) Self-Assessment: What Type Am I?
1. Expressive Type Who Loves Innovation
2. Practical Type Who Is Direct and Adventurous
3. Planning Type Who Is Solid and Steady
4. Caring Type Who Is Interpersonally Skilled
(II) Acknowledge Differences, Leverage Strengths and Avoid Weaknesses
1. Recognize Your Own Communication Style
2. Leverage Your Style Strengths
3. Manage Your Style Weaknesses
4. Master Interpersonal Skills
V. Upward Communication That Gains Support
A. Key Points of Upward Communication
B. Methods of Upward Communication
C. Situation Simulation: How to Report Work, How to Handle Departmental Work Errors, etc.
VI. Downward Communication That Gains Trust
A. Key Points of Downward Communication
B. Methods of Downward Communication
C. Situation Simulation: How to Handle Problem Employees, How to Handle Internal Conflicts, etc.
VII. Lateral Communication That Wins Cooperation
A. Key Points of Lateral Communication
B. Methods of Lateral Communication
C. Situation Simulation
Part V: Efficient Team Building and Management (1 day)
No one's intelligence can exceed the sum of all people!
No matter how outstanding a person's talent is, it is still limited!
What is a High-Performance Team? How to Shape a Successful Team to Ride the Waves and Move Forward Bravely in the Business Sea?
Starting from the key elements of efficient teams, through a series of specially designed activities, help participants understand efficient teams in depth, enabling them to recognize the importance of team cooperation and how to integrate into teams in a relaxed and pleasant atmosphere.
I. What is a High-Performance Team
1. What is a team? What is the difference between a team and a group?
2. What are the characteristics of an efficient team?
3. What kind of team is our current team?
4. What role members does an efficient team need? What are the advantages of each team role?
II. How to Cultivate Team Cooperation Spirit
1. Team Communication Patterns
2. Style Matching of Team Members
3. Self-Communication Style Assessment
4. Communication Style Conflicts and Coordination
5. How is Team Performance Achieved?
6. When Our Ideas Conflict with the Team, How Should We Face It?
7. How to Face Various Communication Challenges in Teams?
III. How to Improve Team Cooperation Performance
1. What is the Key to Success for Teams to Complete Tasks?
2. Factors Affecting Team Performance
3. What is a Cooperative Team?
4. How to Leverage Each Team Member's Role, Quickly Solve Problems, and Achieve Goals?
5、 如何利用“共享”、“Cooperation”来开发Team的Cooperation性？
6. Analysis and Improvement of Team Cooperation Status
Part VI: Effective Motivation That Creates a Positive Atmosphere (2 days)
满意的客户来源于满意的员工，满意的员工来源于满意的管理。但是如何提高激励能力，让员工真心实意、全心全意地工作，成For众多Enterprise管理者难以解决的“哥德巴赫猜想”。
[Sun Tzu] said:‘Place troops in a position of death and they will survive; throw them into a desperate situation and they will live’。自古以来，带兵打仗，士气是最重要的。有魅力的领导者会根据部属的不同人性精心激励，使每个部属都有‘士For知己者死’的英雄气概，现代管理者同样需要熟悉“人性化激励之道”
Customer requirements are getting higher and higher, and customers complain if we're not careful! Tellers are all worried and complaining, where is the work enthusiasm?
Competitors are increasing, and excellent employees are constantly leaving! Supervisors are all exhausted and overwhelmed!
I. Factors Affecting Employee Performance
II. Importance of Motivating Subordinates
III. Analyze Employee Needs
1. Hierarchy of Needs
2. Individual Differences
IV. Maintenance Factors and Motivational Factors
V. Methods and Types of Motivation
1. Material Motivation Methods
2. Spiritual Motivation Methods
3. Analysis of Advantages and Disadvantages of Material and Spiritual Motivation
4. Prescribe the Right Medicine - Motivation Methods for Different Levels of Needs
5. Success Code - Enterprise Motivation Experience Sharing
VI. Steps and Techniques for Motivating Subordinates
1. Create a Positive Atmosphere
2. Create Motivation Mechanisms
3. Define Motivation Levels
4. Be Aware of Motivation Pitfalls
5. Behavior Correction Techniques
l Target Correct Behavior
l Choose Appropriate Rewards or Punishments
l Provide Adequate Feedback
l Constructively Reinforce
l Clear Rewards and Punishments, Immediate Results
Part VII: Development Guidance and Coaching Technology for Improving Subordinate Behavior (2 days)
You Can Stop Learning, But Your Competitors Won't!
The practices of countless excellent enterprises such as GE, P&G, IBM, Huawei, Vanke, etc. have proven that except for the startup period and dramatic transformation period, introducing talent is only a supplementary means. Internal talent development is the best mechanism for employee capability growth, and managers at all levels are employees' best training coaches!
Customer needs are constantly emerging, and investment hotspots are constantly changing. How to adapt to customers' ever-changing needs? Only by continuously improving employee quality can we surpass competitors and enhance our competitiveness!
I. Discover Reasons for Poor Performance
Case: Why Am I So Tired?
II. Find Methods to Solve Problems
III. Provide Necessary and Appropriate Guidance and Coaching
1. Starting Point of Coaching: Determine Purpose
2. Set SMART Goals
3. Core of Coaching: Extract Methodology
4. Effective Coaching Techniques
IV. Process of Training and Coaching Execution
1. Two Important Coaching Processes
Process 1: Implement Coaching in Problem Correction
Process 2: Develop Employee Capabilities Through Guidance
2. Important Coaching Elements
u Build Consensus
u Encourage Discovery
u Questioning Skills
u Feedback Skills
u Dilemma Handling
u Action Plans
Situation Simulation: How to Train Subordinates' Marketing Skills
V. Enterprise Success Stories Sharing
A. Main Factors for Chinese High-End Customers Choosing Banks
B. Customers' Latest Investment Needs
C. Bank Customer Management Success Experience Sharing
D. Banking Case Analysis
Part VIII: Effective Delegation That Promotes Growth (1 day)
I. Understanding Delegation
1. Role and Significance of Delegation
2. Things That Can Be Delegated
3. Things That Cannot Be Delegated
4. Prerequisites for Delegation
II. Steps and Behavior of Delegation
1. Plan Solutions
2. Consider Candidates
3. Clarify Responsibilities
4. Assign Tasks
III. Follow-up and Evaluation After Delegation
1. Reasonable Control
2. Reduce Risks
3. Provide Support
4. Define Scope
5. Provide Feedback
6. Summary and Evaluation
7. Improvement and Enhancement
Part IX: Effective Presentation and Demonstration Skills (2 days)
*Learn how to deliver speeches and presentations in a more influential way
*掌握必要的演讲演示中的‘沟通’技巧，使自己的思想和产品让别人接受，赢得别人的支持，说服别人接受Your建议
*Regardless of the number of people, face the audience with ease
*How to leave a good and deep impression
*Handle on-site difficulties flexibly and adjust your speaking style for different audiences
I. Grasp Direction, Target Accurately - Understand the Concepts and Purposes of Speeches and Presentations
1. Concepts of Speeches and Presentations
2. Purpose
3. Importance
4. Classification of Speeches and Presentations
5. Key Points of Different Speeches and Presentations
II. Prepare Before Action - Conceptualize the Outline and Content of Speeches and Presentations
1. Understand Purpose and Theme
2. Understand Available Resources
3. Prepare Materials According to Needs
4. Design Expression Methods
A. Make Words Speak
B. Make Data Sing
C. Make Tables Display
5. Determine Content Structure
6. Rehearsal
7. Anticipate Possible Problems
8. Evaluation
III. Diligent Practice, Improve Internal Skills - Master the Basic Skills of Speeches and Presentations-Listening, Speaking, Asking, Pausing
1. Effective Listening-Observing, Listening, Asking, Analyzing
2. Organize Opening Remarks
3．有效地与听众展开互动-打开听众的‘话匣子’
4．处理危机和‘问题听众’-转危For安
IV. Know Yourself and Your Enemy, Invincible in Battle - Improve On-Site Response and Adaptability Skills
1. Three Methods to Enhance Persuasiveness
2. Techniques for Controlling the Scene
3. Handling Special Occasions
4. Use of Auxiliary Equipment
5. On-Site Preparation
6. Success Factors of Speeches and Presentations
A. Understand Audience Needs
B. Control On-Site Atmosphere
C. Opening Precautions
D. Highlight Key Points and Answer Important Questions
7. Closing Precautions
8. Emergency Toolkit-Treasure Box
V. True Hero, Handle with Ease - Enhance Personal Charm
1. Successful Dressing and Etiquette
2. Capture the Audience's Heart
3. Enhance Voice Charm
4. Coordinate Appropriate Actions
5. Control Your Emotions
6. Add Humor
Part X: People Recognition and Utilization Skills That Understand Both Appearance and Heart (1 day)
People are the most important asset of enterprises. Selecting suitable employees plays a crucial role in enterprise development. Talent management is always one of the most important tasks. However, how to find excellent talent that matches the enterprise culture involves whether one has the correct recruitment methods and interview skills.
I. Talent Management - Winning Enterprise Talent Utilization Methods
1. The 3P Model of Talent Management: Position/Performance/Pay
2. Foundation of Talent Management - Job Description
A. Job Description, Position Competencies, and Job Description
B. Determine Job Description Based on Job Analysis 6W1H
C. Exercise: How to Determine Position Competencies Based on Job Description
D. Sharing: Competency Models and Job Descriptions for Different Positions
II. Basic Principles of Talent Management
1. Current Problems:
2. Correct Talent Selection Principles and Key Points
A. What is Talent: Determine the Company's Core Philosophy and Requirements
Ø Discussion: Our Company's Core Philosophy and Requirements
Ø Sharing: Requirements of Different Companies
B. Principles of Talent Selection
C. Channels for Talent Selection
D. Methods of Talent Selection
III. Talent Selection and Interview
1. Preparation Before Interview
A. Determine Personnel Competency Requirements Based on Job Description
B. Methods and Tools for Talent Assessment
C. Exercise: Design Recruitment Interview Questions
D. Know People and Their Hearts - How to Design Selection Questionnaires for Different Positions
2. Interview Process and Precautions
A. Interview Selection Process
B. Reasons for Interview Failure and Interview Misconceptions
C. How to Conduct Effective Recruitment Interviews
D. Interview Skills and Precautions
E. Interview Assessment
F. Traps in Assessment and How to Avoid Them
G. Commitment Management in Interviews
3. Situation-Based Testing Methods
A. Leaderless Group Discussion
B. In-Basket Test
C. Structured Interview
D. Summary